Refund Policy

Thank you for choosing CADD Centre Lanka. We strive to provide high-quality educational services and ensure a satisfying learning experience for our students. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for refund requests. Please read this policy carefully before enrolling in our courses or programs.

1. Course Cancellation by CADD Centre Lanka: In the event that CADD Centre Lanka cancels a course or program, students will be entitled to a full refund of any tuition fees paid. We will notify students promptly of any cancellations and process the refund within 30 days of the cancellation notice.
2. Withdrawal by the Student: If a student chooses to withdraw from a course or program, the following refund policy will apply:

• • Refund Eligibility: i. If the withdrawal occurs within 3 days before the course start date, the student is eligible for a full refund of the tuition fees paid, minus any non-refundable administrative fees. ii. If the withdrawal occurs after the course start date, no refund will be provided.
  • Withdrawal Process: i. To initiate a withdrawal and refund request, students must notify CADD Centre Lanka in writing, either by email or by submitting a withdrawal form to the relevant department. ii. The refund will be processed within 30 days of receiving the withdrawal request.
  • Non-Refundable Fees: i. Some courses or programs may have non-refundable fees, such as registration fees, material fees, or application fees. These fees will not be refunded, regardless of the withdrawal date.

3. Unsatisfactory Learning Experience: At CADD Centre Lanka, we value student satisfaction and aim to address any concerns promptly. If a student feels that the course or program did not meet their expectations and wishes to request a refund for this reason, the following guidelines apply:

1. • Refund Consideration: i. The student must provide a detailed explanation of the reasons for the dissatisfaction. ii. CADD Centre Lanka will evaluate each request on a case-by-case basis, considering the nature of the concerns and the extent of the course completed. iii. CADD Centre Lanka reserves the right to deny a refund request if it is deemed that reasonable efforts were made to resolve the student’s concerns or if the course completion is substantial.
   • Refund Process: i. The student must submit their refund request in writing, explaining the reasons for the dissatisfaction. ii. CADD Centre Lanka will review the request and communicate the decision to the student within 7 days. iii. If the refund request is approved, the refund will be processed within 30 days of the approval notice.  The refund will be return to the same card that the payment made.

4. Non-Refundable Services: Certain services provided by CADD Centre Lanka, such as counseling, assessment fees, or customized programs, may be non-refundable. Any non-refundable services will be clearly communicated to the student prior to enrollment.

5.Payment Disputes: If a student believes that there has been an error in the billing or payment process, they should promptly contact CADD Centre Lanka to resolve the issue. We will investigate the matter and, if an error is found, provide an appropriate refund or credit adjustment.

6.Contact Information: For any refund-related inquiries or to initiate a refund request, please contact our support team at:

info@caddcentre.lk

Please note that this Refund Policy may be subject to change without prior notice. It is the responsibility of the student to review the policy periodically and ensure compliance with any updates.

Last updated: 14 July 2023